2018.11- 2021.07
三亞悅榕莊預(yù)訂主管（2021年年度微信商城酒店銷售冠軍）
1.實(shí)現(xiàn)零投訴零扣減，梳理每日工作流程以及分配每日工作任務(wù)，協(xié)助員工共同完成每日 OTB 報(bào)表,跟進(jìn)前一天夜審后狀態(tài)預(yù)訂，處理特殊備注的事宜以及跟進(jìn)預(yù)訂款項(xiàng)
Realize zero complaint an d zero deduction. sort out the daily work flow an d assign daily work tasks, assist employees to jointly complete the daily OTB reports, follow up the deposit an d status reservation after the night audit an d handle stuffs with special notes.
2.完成線上網(wǎng)絡(luò)訂單以及銷售部訂單，協(xié)助銷售經(jīng)理進(jìn)行鎖團(tuán)以及跟進(jìn)
Complete online orders an d sales orders, assist sales managers in locking groups an d following up.
3.檢查郵件并處理，接聽(tīng)所有外線電話，工作中擔(dān)任一部分總機(jī)工作
Check an d process the mail, answers all outside calls, an d does part of the Call Center.
4.根據(jù)上級(jí)要求更改 Opera 系統(tǒng)價(jià)格以及 OTA 渠道價(jià)格（熟練維護(hù)攜程價(jià)格），關(guān)注房態(tài)進(jìn)行開(kāi)關(guān)房,確保高入住率情況下不超房
Change the price of Opera system an d OTA channel price （skillfully maintaining the price of Ctrip）, an d pay attention to the room state to switch the room to ensure that the room supply under the high occupancy rate.
5.完成部門每月考勤管理及每月的員工小時(shí)培訓(xùn)
Complete monthly department attendance management an d monthly hourly staff training.
6.每日完成線上與線下預(yù)定錄入，確保信息無(wú)誤
Complete the online an d offline scheduled entry daily to ensure information correctness.
7.建立預(yù)定售賣套餐中的劃撥 Code 以及 Rate code
Establish allocated Code an d Rate code in scheduled sale plans.
8.關(guān)注競(jìng)爭(zhēng)酒店外網(wǎng)價(jià)格變化及時(shí)與銷售溝通
Pay attention to the competitive hotel external network price changes an d timely communicate with sales.
